W4-141 - Coaching: A Leadership Skill

Date: Thursday, April 17 - 8:30am – 4:30pm

Description

Coach, Role Model, Counsellor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counsellor or supporter and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. You will learn:

The Benefits of coaching

Characteristics of an effective coach

The difference between feedback and coaching

Stages and key elements of coaching

How to apply the coaching stages to real life situations

How to identify coaching situations

How to recognize when an employee is falling short in his/her performance and what to do about it

How to resolve problems that interfere with performance

How to help employees be successful

Learning Objectives

Develop the coaching and counselling skills that help improve individual performance

Demonstrate the behaviours and practices of an effective coach

Understand how coaching can be used to develop your staff

Uncover the employees’ strengths and give them the feedback they need to succeed

Identify employee problems and ways you can help to correct them

Motivate employees to do their best

Conduct a successful coaching discussion