W1-202 - Project Client Relationship Management
Date: Monday, April 14 - Tuesday, April 15 - 8:30am – 4:30pm
Description
Every project has two critical dimensions: technical performance (i.e. delivering results) and interaction management (i.e. managing relationships). Project client satisfaction is impacted by both what you do and how you do it. This workshop will help you to manage client relationships in a way that creates a competitive advantage for you and your organization. The tools, techniques and reminders covered are easy to apply in whole or part so you can immediately use what will work best for each of your client relationships. In this highly interactive and engaging workshop, you will have the opportunity to develop a personalized application plan for use after the workshop, so the practical benefits you enjoy will be both meaningful and immediate.
Learning Objectives
Understand and manage the four dimensions of the client relationship
Effectively address client expectations AND perceptions
Work effectively with different types of client behaviours
Effectively address difficult client situations
Say "no" without alienating the client
Skill Level: Intermediate
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David Po-Chedley, PMP,
Cambridge Consulting, Inc.
Dave Po-Chedley has been actively involved in project management for over 25 years. During this time, he has managed projects and helped others to manage projects as a consultant and workshop facilitator. He is a Principal of Cambridge Consulting, a training and consulting firm that helps clients enhance project, service and team effectiveness.
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