If you can't measure it, you can't manage it! So how can we tell if changes to our BA activities are making our work better or worse? Can we justify investments in training, tools and process improvements? Can we ever estimate BA work on more than gut feel? This session will look at work being done at EDS Canada to identify and measure the key indicators of BA performance (both productivity and quality).
- Why aren’t we all collecting metrics for Business Analysis?
- What to count and how to count it.
- Implementation - the challenges ahead.
|
Campbell Ferenbach & Len Belanger
EDS Canada
Campbell Ferenbach is a Senior Business Systems Analyst, Facilitator and Project Leader with EDS Canada. Mr. Ferenbach has over 20 years of experience in a variety of business and technical environments that enable him to quickly craft high-quality solutions to project challenges. He is currently working with a team professionalizing the business analysis capability within EDS. He will be writing his CBAP exam at the Montreal PW-BAW.
Leonard Belanger is a Systems Professional with 20 years experience in diverse areas such as requirements analysis, modeling, testing, technical support, performance analysis and monitoring and production control.
In his current Business Analyst role, Mr. Belanger is supporting the build out of an EDS business analysis capability through the development of processes, guidelines, templates and procedures. He is also currently working towards his CBAP designation.
|
